Hotel features
The hotel bar offers a range of beers, wines, classic cocktails and spirits. Wi-Fi is available on all property premises. Store your valuables in the locker. Enjoy a workout in a well-equipped fitness center.
Take a dip in a swimming pool. The hotel spa offers a variety of massages and body treatments. Parking is provided on site. Guests can order an airport shuttle for an additional fee.
The hotel also features a business center. Friendly staff at the 24-hour reception will be glad to answer all of your questions. There is a laundry at the hotel. Hotel's friendly staff will be glad to assist its guests with booking tickets or tours.
Smoking is not allowed at the hotel.
Extra Information
Please note that a surcharge may apply for UAE residents upon arrival.
Mandatory gala dinner fees may apply at UAE hotels. Guests should contact the hotel directly for more information.
Front desk is open 24/7.
Renovation works will be carried out at the Main Pool area of the hotel during the period of 01 June – 15 July 2026. During this period, the Adults Pool will remain fully operational and accessible to all guests without any age restrictions.
Attendance at the Gala Dinner is mandatory for all in-house guests on New Year’s Eve, and prepayment is required to confirm participation.
A special gala dinner, Under the Stars, will take place on December 31, 2025. Prices for self-catering accommodation, including breakfast and half-board: AED 3199.00 per adult, AED 1600.00 per child 3 — 12 years old. Children under 2.99 years old stay free.
Due to ongoing municipal improvement works on the JBR shoreline, direct access to the swimming beach will be closed until the second half of October. During this period, free transportation and access to the JBR beach are provided, including towels, sun loungers, and umbrellas.
The Complimentary Access to the World’s Largest Waterpark benefit has been extended until December 31, 2027.
Terms and Conditions:
This benefit applies to all room types.
A minimum stay of 3 nights is required.
The number of tickets issued will correspond to the number of registered guests in the room.
Each guest is entitled to one entry to the park per stay.
Day passes include access to the waterpark and beach area only.
Vouchers will be issued individually by the hotel's Guest Relations team upon check-in.
Vouchers are non-transferable and are valid only for the specified date, room number, and guest name.
Multiple uses of the same voucher are not permitted.
Towels and lockers can be rented directly at the waterpark for an additional fee.
Hotel towels are not permitted in the waterpark.
The hotel does not provide transportation to the waterpark.
Check-in is possible from 21 years of age.
Guests will be asked to pay the following charges at the property:
An extra bed for children under 14 years old is free of charge, subject to availability at the time of arrival.
There is an additional charge for guests with UAE nationality. Amount depends on the daily rate.
Only registered guests are allowed in the guestrooms. When booking rooms, the type of bed is not guaranteed.
The deposit amount varies according to the room category with a minimum of AED 2000.00 per room per stay.
The amount of the city tax may increase and depends on the number of bedrooms in the room. For 2 Bedrooms Premium Suite the hotel charges AED 40.00 city taxes as there are two bedrooms.
Due to the recent destination situation, a temporary adjustment to restaurant operations was implemented. During this period, guests booked on the Half Board meal plan are offered an alternative dining arrangement through an in-room dining credit of AED 245.00 per person, per day. The hotel has further confirmed that, effective this week, Turquoise Restaurant has resumed its normal operating schedule, and dinner service is once again available on a buffet basis.
However, please note that the hotel reserves the right to close, adjust, or modify the operating hours and availability of Half Board & Beverage outlets (or any other hotel outlets) from time to time, depending on occupancy levels, weather conditions, or operational requirements, without prior notice and without any liability.